🗺️ Coverage Area
We currently ship to all major cities and towns across India. For deliveries to remote or rural pin codes, availability may vary based on courier reach.
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Pan-India Shipping Available
Priority coverage in Andhra Pradesh and Telangana. Other states served through DTDC, Delhivery, and partner couriers.
For bulk or institutional orders (government bodies, FPOs, agri-cooperatives), please contact us directly for customised logistics arrangements.
💳 Shipping Charges
Shipping charges are calculated based on the weight, dimensions, and destination of the order:
- Shipping charges are displayed at the time of order confirmation and added to the total invoice.
- For orders above a certain value or for institutional/bulk orders, we may offer free or subsidised shipping — contact us to confirm.
- For heavy items (full drone units), RTC Cargo rates apply and will be communicated separately before dispatch.
- Any applicable GST on shipping charges is included in the invoice.
⏳ Order Processing Time
All orders are processed on business days (Monday–Saturday, excluding public holidays).
- Orders placed before 12:00 PM IST are typically processed the same day.
- Orders placed after 12:00 PM IST will be processed the next business day.
- Custom or made-to-order items may require additional processing time — you will be notified at the time of order.
- Total delivery time is 5 to 10 business days from the dispatch date.
📍 Order Tracking
Once your order is dispatched, you will receive:
- A tracking number and courier name via WhatsApp or email.
- A direct tracking link (where available from the courier partner).
You can also track your order by contacting our support team with your order reference number. Please allow up to 24 hours after dispatch for tracking information to become active on the courier's system.
📦 Packaging & Safety
Drone components and electronics require careful packaging to prevent transit damage. We follow strict packing protocols:
- All drone frames and assemblies are packed in foam-padded, custom-fit boxes.
- Batteries are packed in compliance with aviation and courier safety regulations (LiPo battery shipping guidelines).
- Fragile components are individually bubble-wrapped before boxing.
- A product checklist and invoice are included inside every shipment.
Please note: Inspect the outer packaging before signing courier receipt. If the parcel shows visible damage, note it on the delivery receipt and inform us within 24 hours with photographs.
🌦️ Possible Delays
While we strive to deliver within the stated timeline, certain factors may cause delays beyond our control:
- Natural calamities, floods, cyclones, or extreme weather events.
- Local strikes, curfews, or road blockages in the destination area.
- Courier network congestion during festive or peak seasons.
- Incorrect or incomplete delivery address provided at the time of order.
- Customs or regulatory holds for inter-state shipments of regulated equipment.
In such cases, our team will proactively communicate updated delivery timelines.
🔎 Lost or Missing Parcels
If your parcel is not delivered within the expected timeline:
- Contact us after 10 business days from the dispatch date with your order reference.
- We will raise an investigation with the courier partner on your behalf.
- If the parcel is confirmed lost by the courier, we will initiate either a replacement or a full refund as per your preference.
- Resolution for lost parcels typically takes 7–14 working days depending on the courier's investigation timeline.